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Crisp Chat
Software information
Crisp Chat
Crisp Chat is an online communications platform designed to enhance customer interaction through instant messaging and customer support tools. It offers features such as live chat, automatic replies and multi-channel conversation management, enabling companies to respond quickly and efficiently to customer requests.
Crisp Chat also integrates tools for support ticket management, satisfaction surveys and performance analysis, providing a complete view of customer interactions. Its ability to connect to various third-party applications and customize workflows enhances its flexibility and adaptability to specific business needs. By centralizing communication and optimizing customer support, Crisp Chat helps companies improve user experience and increase customer satisfaction.
Shared inbox:
The Crisp shared inbox centralizes all your messages from Live chat, e-mail, Facebook Messenger, SMS... Collaborate effortlessly on a single inbox to offer the best support to your customers.
CRM:
Crisp is packed with features that help companies automate repetitive tasks and close more sales. Build a database of contacts, consult their activity, browsing history and much more...
Co-browsing:
Our co-browsing software brings you real-time support with shared navigation and live chat. Crisp lets you co-browse with your customers without any plug-ins other than our live chat solution.
Campaigns:
Our customer engagement software can be used to retarget your customers. Our customer engagement software lets you target people based on what they do and where they are in your product.
Chatbot:
Our chatbots work with a visual editor and allow you to create a chatbot without code. With just a few clicks, your company can offer unlimited personalized conversations, 24 hours a day, 7 days a week.
Knowledge base:
Empower your customers with a knowledge base. Forget about repetitive answers, hidden or non-indexable help content, slow responses or non-autonomous customers.
Designed for customer support, marketing and sales. All together: