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April 2025 -
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JivoChat
Software information
JivoChat
JivoChat is a live chat platform designed to improve communication between companies and their customers in real time. It enables users to manage conversations on their website, via mobile applications, and across various messaging channels, such as Facebook Messenger and WhatsApp, from a unified interface. JivoChat offers features such as ticket management, automatic responses, and chatbots to automate answers to frequently asked questions.
The platform also offers analysis tools for tracking agent performance and customer interactions. Thanks to its integrations with CRM and order management systems, JivoChat helps support teams improve efficiency and deliver high-quality customer service.
Keep up with your customers:
Your customers are on websites, phone, social media, the list goes on. JivoChat allows visitors to talk to you using their favorite platforms, so you never miss an opportunity to connect.
Give your team the tools to react like lightning:
Agents receive all chats, emails, and calls in a single Jivo app, eliminating the need to fumble between different windows.
The result?
Effective customer/agent communication, less distraction, and all the tools needed to provide exceptional customer support.
Communicate with your customers in 30 seconds or less: