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Zoho Desk is a customer support management platform that enables companies to centralize and organize their customer interactions via various channels such as e-mail, live chat, social networks and phone calls. It features ticket management, workflow automation and knowledge base creation to help teams respond quickly and efficiently to customer queries.
Zoho Desk also provides detailed analytics to track support performance, enabling companies to identify areas for improvement. Thanks to integrations with other Zoho tools and third-party solutions, the platform facilitates collaboration and operational efficiency. By choosing Zoho Desk, companies can improve their customer service while optimizing the management of their support operations.
Manage your conversations with customers across multiple channels (e.g. e-mail, chat, phone, Social Media and your website). Deliver the right answers and follow up effortlessly.
Automate repetitive manual actions and manage complex cross-functional service processes. Identify bottlenecks in your processes and define responsibilities on an ongoing basis.
Connect Zoho Desk to the other tools your team uses, and add custom functionality with REST APIs. You can even create your own in-house technical support applications with SDKs. Get started!
Integrate a knowledge base, user community and AI features into your website, SaaS product or Mobile App Development to help your customers find answers fast.
Proactively triage support tickets, analyze customer sentiment and detect anomalies in ticket traffic using Zia, Zoho Desk's AI assistant.
Compatible with all vertical markets and suitable for companies of all sizes :
