Chatbase
Additional 20% off on any plan
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JivoChat is a live chat platform designed to improve communication between companies and their customers in real time. It enables users to manage conversations on their website, via mobile applications, and across various messaging channels, such as Facebook Messenger and WhatsApp, from a unified interface. JivoChat offers features such as ticket management, automatic responses, and chatbots to automate answers to frequently asked questions.
The platform also offers analysis tools for tracking agent performance and customer interactions. Thanks to its integrations with CRM and order management systems, JivoChat helps support teams improve efficiency and deliver high-quality customer service.
Keep up with your customers:
Your customers are on websites, phone, social media, the list goes on. JivoChat allows visitors to talk to you using their favorite platforms, so you never miss an opportunity to connect.
Give your team the tools to react like lightning:
Agents receive all chats, emails, and calls in a single Jivo app, eliminating the need to fumble between different windows.
The result?
Effective customer/agent communication, less distraction, and all the tools needed to provide exceptional customer support.
Communicate with your customers in 30 seconds or less:
JivoChat stands out as a comprehensive multichannel customer communication solution that is revolutionizing the way businesses interact with their prospects and customers. This platform unifies all communication channels into a single interface, enabling sales and support teams to efficiently manage conversations coming from their website, social media, phone, and messaging apps. JivoChat’s approach is based on centralizing interactions to deliver a seamless and consistent customer experience, regardless of the initial point of contact.
What truly sets JivoChat apart in the competitive chat solutions market is its ability to turn every interaction into a sales opportunity. The platform integrates native CRM tools and behavioral tracking features that allow users to accurately understand their visitors’ needs even before the first interaction. This proactive approach, combined with an intuitive interface, makes JivoChat a top choice for businesses looking to optimize their conversion rates while maintaining high-quality customer service.
The JivoChat ecosystem adapts to the specific needs of each industry, offering advanced features for e-commerce, B2B services, and service-based businesses. The solution also stands out for its ease of implementation and short learning curve, allowing teams to get up and running quickly without extensive training.
All of these features position JivoChat as a solution particularly well-suited for businesses looking to professionalize their approach to customer relations while maintaining a human touch in their interactions. The platform’s rich feature set enables it to meet the evolving needs of organizations, from startups seeking to optimize their initial sales interactions to established companies looking to unify their communication channels.
JivoChat offers a straightforward pricing structure with a generous free plan and paid plans tailored to the growing needs of businesses. The platform prioritizes transparency with fixed per-agent pricing, with no hidden fees or minimum contract terms.
Pricing is calculated on a monthly basis per active agent, allowing teams to easily scale up or down as needed. Each plan includes all communication channels and essential features; only advanced capabilities and integrations vary depending on the plan selected.
| Plan | Rates | Included |
|---|---|---|
| Basic | Free | 5 agents, unlimited chat, customizable widget, mobile apps |
| Professional | €19/month per agent | Unlimited agents, integrated CRM, advanced reporting, integrations, callbacks |
| Enterprise | €38/month per agent | All Professional features + departments, permissions, APIs, White Label, priority support |
1️⃣ If you are a freelancer or consultant:
For your consulting business, Crisp is an excellent choice thanks to its streamlined interface and features focused on the essentials. This French solution offers real-time chat, unified messaging, and customer support tools perfectly tailored to the needs of an entrepreneur. Its integration with major website builders allows you to quickly deploy the widget on your website. Tawk.to is also an attractive option with its unlimited free version, which includes real-time chat, visitor tracking, and a mobile app to respond to your prospects even when you’re on the go. The intuitive interface eliminates a steep learning curve, while customization options help you maintain consistency with your brand identity. These solutions provide the agility needed to effectively manage your customer interactions without the complexities of an overly sophisticated tool.
2️⃣ If you are a startup:
In its rapid growth phase, Intercom has established itself as the go-to solution for ambitious startups thanks to its comprehensive conversational approach that combines chat, email, and in-app messaging. Its automation and advanced segmentation capabilities allow you to effectively qualify your leads while optimizing the user journey. The platform naturally evolves with your growth and integrates seamlessly into a modern tech ecosystem. Zendesk Chat offers a robust alternative with its native integration into the Zendesk suite, ideal if you plan to expand your customer support stack. Its smart routing features and detailed reports help you structure your sales approach from the very first months. For more technical teams, Drift focuses on conversational automation with its intelligent chatbots that automatically qualify your visitors and schedule appointments with your sales reps, thereby optimizing your conversion funnel.
3️⃣ If you are a small business or an SME:
For established businesses looking to streamline their customer service, LiveChat offers the perfect balance between advanced features and ease of use. Its built-in ticketing tools, detailed reports on agent performance, and integrations with leading CRMs allow you to effectively centralize your customer interactions. The customer tagging and rating system facilitates personalized tracking of each prospect. Freshchat is a modern alternative with omnichannel capabilities that unify web chat, WhatsApp, Apple Business Chat Facebook Messenger into a single interface. This approach perfectly meets the current expectations of your customers, who want to contact you via their preferred channel. Olark appeals to small and medium-sized businesses with its philosophy centered on simplicity and efficiency, featuring behavioral targeting capabilities that help you identify the most qualified visitors to initiate proactive conversations at the right moment.
Otherwise, these other software programs may also be a good alternative to JivoChat.
