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Freshcaller
Software information
Freshcaller
Freshcaller is a cloud-based call center solution developed by Freshworks that enables companies to efficiently manage their telephone communications. It offers features such as inbound and outbound call management, configuration of local and international phone numbers, as well as call routing and distribution tools.
Freshcaller also offers advanced features such as detailed analysis reports, integration with other CRM tools, and the ability to record calls for later follow-up. With its user-friendly interface and customization options, Freshcaller facilitates the management of customer support teams and optimizes communication operations. Its flexibility and collaborative tools enable companies to respond effectively to customer needs and improve customer service productivity.
Exchange and collaborate on a grand scale: With Freshcaller, you can deliver large-scale fun without the cost and complexity of legacy software.
Contextual:
Freshcaller enables your teams to create/seize every opportunity with the full context at their fingertips.
Modern:
Freshcaller modernizes your current telephone technology with state-of-the-art routing and an AI-powered voice engine.
Wonderfully simple:
Freshcaller is an ergonomic voice platform that's child's play to customize to your needs. Adopt the best phone system for your business
Easy number management:
Port your current numbers or explore our Bring Your Own carrier options or buy phone numbers from over 90 countries in Freshcaller.
Customized reports:
Use one of the pre-built reports or create your own phone report. You can also schedule your reports to be delivered to your inbox.
Advanced inbound routing engine:
Every incoming call scenario is handled, whether it's during office hours or outside working hours, including statutory holidays.
First-rate supervisory controls:
You can virtually monitor every conversation, break into vital conversations, track service levels and call queues, and more.
Enable your telephone teams to work from home or remotely:
As a business, it's critical that your phone teams are more ready than ever to work from home or remotely. Freshcaller's cloud-based phone solution gives you the flexibility to take time off your desk and work from anywhere. You can manage and execute your phone operations seamlessly, even when working remotely.
Strengthen your customer support team:
Deploy the best-in-class call routing engine complete with best-in-class IVRs, intelligent escalations, and on-call capabilities for agents to transfer calls, notes, or conferences with others. You really won't care about phones anymore. Instead, focus on the answers and resolutions of all your support-related conversations.
Equip your sales teams:
Are your super-salespeople using your current landline phones? Or do they simply stamp numbers from their personal mobile phone? Ease of use, low learning curve, accessibility on the go, and flexibility make Freshcaller the perfect companion for your superheroes.
Engage customers with voice robots:
Most bot solutions require coding and are cumbersome to maintain. Powered by Freddy AI, our voicebot tracks intentions and engages with customers to resolve issues faster.
Develop with the Freshworks platform:
Meet your customers' growing needs with the open and flexible Freshworks platform, providing a rich API for customized integration, automated workflows, intelligent analytics, ecosystem partner solutions and hand-picked Marketplace applications.