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ZEP is a time tracking and project management platform designed specifically for agencies, consultancies, and service-based businesses that need to monitor billable hours with precision. The platform combines intuitive time tracking capabilities with robust project management tools, creating a unified workspace where teams can seamlessly track their productivity while maintaining complete visibility over client work and internal operations.

What sets ZEP apart from generic time tracking solutions is its deep focus on professional services workflows. The platform understands that agencies and consultancies require more than basic time logging - they need sophisticated tools to manage complex client relationships, track project profitability, generate detailed reports, and ensure accurate billing. ZEP addresses these specific pain points through features that integrate time tracking directly into project workflows, making it natural for teams to capture their work without disrupting their creative processes.

The platform's user-centric design philosophy ensures that both individual contributors and managers can extract maximum value from their time data. Whether you're a freelancer managing multiple client projects or part of a large agency coordinating dozens of simultaneous campaigns, ZEP provides the flexibility and depth needed to maintain control over your time investment while delivering actionable insights that drive business growth.

• Advanced Time Tracking Engine: ZEP's core time tracking functionality goes beyond simple start-stop timers, offering multiple capture methods including manual entry, automatic tracking, and calendar integration. The platform intelligently categorizes time entries and provides real-time suggestions based on your work patterns, ensuring that no billable minutes slip through the cracks while maintaining accuracy across all tracked activities.

• Project Management Integration: The platform seamlessly weaves time tracking into comprehensive project management workflows, allowing teams to create detailed project structures, assign tasks, set budgets, and monitor progress in real-time. This integration ensures that time data directly correlates with project deliverables, making it easier to assess productivity and identify potential bottlenecks before they impact client satisfaction.

• Client Portal and Communication: ZEP includes robust client-facing features that enhance transparency and build trust through detailed time reports, project updates, and collaborative workspaces. Clients can access real-time project status, review completed work, and communicate directly with team members, reducing the administrative burden on project managers while improving client relationships.

• Sophisticated Reporting and Analytics: The platform offers extensive reporting capabilities that transform raw time data into actionable business intelligence, including profitability analysis, team productivity metrics, client billing summaries, and custom report builders. These insights help agencies identify their most profitable services, optimize resource allocation, and make data-driven decisions about pricing and capacity planning.

• Multi-Device Synchronization: ZEP ensures that time tracking remains consistent across all devices through native mobile applications and web interfaces that sync instantly, allowing team members to capture time whether they're at their desk, in client meetings, or working remotely. The platform maintains data integrity across all touchpoints while providing offline capabilities for situations with limited connectivity.

• Automated Billing and Invoicing: The platform streamlines the billing process by automatically converting tracked time into professional invoices, supporting multiple billing rates, expense tracking, and integration with popular accounting software. This automation reduces administrative overhead while ensuring that all billable work is accurately captured and promptly invoiced to clients.

• Team Collaboration Tools: ZEP facilitates seamless team coordination through shared project workspaces, task assignments, progress tracking, and internal communication features that keep everyone aligned on project objectives. The platform provides visibility into team capacity and workload distribution, helping managers make informed decisions about resource allocation and project scheduling.

ZEP's comprehensive approach to time tracking and project management makes it particularly valuable for organizations that recognize time as their primary asset. By combining precise time capture with powerful project insights and client management tools, the platform enables service-based businesses to operate with greater efficiency while maintaining the detailed documentation necessary for sustainable growth and client satisfaction.

• Modular Enterprise Resource Planning: ZEP 2026 stands out for its modular architecture. You only pay for the specific functional blocks you need, such as travel expense management, resource planning, or Salesforce integration. This allows a small consultancy to start with basic time tracking and scale into a full-scale ERP without migrating data to a new platform.

• Automated Financial Lifecycle: The platform now automates the entire quote-to-cash cycle. It captures billable hours, matches them against multi-currency price tables for senior or junior roles, and generates digital invoices. In 2026, the new Receipt Mailbox feature uses AI to automatically categorize incoming vendor invoices and link them to specific project budgets for real-time profitability tracking.

• Open Ecosystem and SOAP API: While many competitors use closed systems, ZEP provides an open SOAP interface and a specialized Marketplace for 2026. This allows seamless data exchange with established enterprise tools like Personio for HR, DATEV for accounting, and Salesforce for CRM, making it a reliable single source of truth for project-based businesses.

• Detailed Analytics and Reporting Suite: The platform provides comprehensive reporting tools that analyze productivity patterns, project performance metrics, and team efficiency across different time periods. You can generate custom reports for client presentations, internal reviews, or regulatory compliance, with data visualization options that make complex information easily digestible. These insights help identify bottlenecks, optimize workflows, and demonstrate value to clients through detailed project breakdowns.

• Flexible Team Collaboration Features: ZEP supports multi-user environments with role-based permissions, allowing team leaders to monitor progress without compromising individual privacy. The platform facilitates resource planning through availability calendars and workload distribution views, ensuring optimal team utilization. Real-time collaboration features include project commenting, task assignments, and approval workflows that keep everyone aligned on project objectives and deadlines.

• Seamless Third-Party Integrations: The software connects with popular business tools including accounting software, project management platforms, and calendar applications, creating a unified workflow ecosystem. API access enables custom integrations for specialized business requirements, while pre-built connectors support major platforms like Slack, Google Workspace, and various CRM systems. This connectivity reduces manual data entry and ensures consistency across your entire business technology stack.

• Technical Requirements for Custom Hooks: While the Marketplace covers standard tools like HubSpot and Slack, creating highly bespoke connections to niche legacy hardware or specialized engineering software still requires technical knowledge of the SOAP protocol. Smaller teams without a dedicated IT resource may find the initial setup of these custom XML-based data exchanges more complex than the plug-and-play experience of modern REST-only platforms.

• Steep Learning Curve for Advanced Features: ZEP's comprehensive feature set, while powerful, can overwhelm new users and require significant time investment to master fully. The interface packs numerous functionalities into relatively compact spaces, making navigation unintuitive for teams transitioning from simpler tools. Advanced project setup, custom reporting configurations, and workflow automation require substantial training periods that can slow down adoption across larger organizations. Smaller teams might find themselves using only a fraction of ZEP's capabilities, essentially paying for features they'll never utilize effectively.

• Pricing Structure Complexity: ZEP's pricing model can become confusing and expensive as your organization grows, with costs escalating quickly when adding users or accessing premium features. The distinction between different plan tiers isn't always clear regarding which functionalities are included, and some essential features that competitors offer in basic plans are locked behind higher-tier subscriptions in ZEP. Enterprise-level features require custom pricing discussions, which can delay implementation for growing businesses that need predictable cost structures for budgeting purposes.

• Mobile Triage vs Full Administration: The 2026 mobile app now includes full travel expense management, receipt scanning, and project status updates. However, the heavy-duty administrative tasks, such as creating complex multi-year resource allocation heatmaps or configuring global tax tables, remain optimized for the desktop dashboard. The mobile app is a powerful field tool for consultants, but it is not intended to replace the full desktop suite for back-office administrators.

• Advanced Data Visualization Logic: The new Dashboards 2.0 allows users to drag and drop widgets to see their most important project KPIs instantly. However, for users who need to build entirely non-standard report structures that deviate from the built-in logic, the process can still feel rigid. While ZEP handles standard project controlling exceptionally well, organizations with unique, irregular reporting needs may still prefer to export data to Excel for final formatting.

ZEP offers a pricing structure tailored to the various needs of service professionals, with flexible options depending on your team size and functional requirements.

Rates are calculated per active user per month, with attractive discounts for annual subscriptions and larger teams.

The Starter offering is perfectly suited for freelancers and small teams beginning with structured project management. With an accessible budget of 9 euros per user per month, you benefit from the essential features to organize your initial projects, track your working time, and generate simple invoices. The limit of 5 active projects encourages a focused approach and avoids overextension, which is particularly suitable for consultants managing a limited number of clients simultaneously.

The Professional plan represents the optimal choice for the majority of agencies and medium-sized teams. At 19 euros per monthly user, it removes all restrictions on the number of projects and introduces resource management capabilities that optimize the allocation of skills and time. Detailed reports provide valuable visibility into project profitability and team performance, while integrations with popular market tools facilitate adoption within an existing technological ecosystem.

For larger organizations or those with specific requirements, the Enterprise offering at 39 euros per user deploys the full arsenal of ZEP features. Priority support ensures rapid resolution of potential issues, a crucial element for companies where business continuity depends on their management tools. Advanced customization options allow the interface and workflows to be adapted to specific business processes, while API access opens up possibilities for custom integration with existing information systems.

The Custom option is aimed at large companies or organizations with particular security or compliance constraints. On-premise deployment meets the strictest confidentiality requirements, allowing for total control over data. Dedicated training accelerates team adoption and maximizes return on investment, while custom SLAs offer service guarantees tailored to critical business stakes.

ZEP consistently offers a 14-day free trial period on all plans, with no commitment or credit card requirement. This transparent approach allows you to concretely evaluate the software's fit with your needs before any investment. Annual subscription discounts typically reach 20% off the monthly rate, representing substantial savings for users convinced by the solution.

Billing is based on the number of active users, offering valuable flexibility for teams with varying headcounts. You can adjust the number of licenses as your needs evolve, activating or deactivating user accounts based on current projects. This approach avoids costs related to unused licenses while allowing for rapid scaling during peak activity periods.

Core features common to all plans include real-time time tracking, task and milestone management, as well as simple report generation. The multilingual interface and cloud synchronization ensure a consistent user experience, whether you are working from the office or on the go. Standard technical support remains available to all users, with response times adapted to each subscription level.

For educational organizations and non-profits, ZEP offers preferential rates upon request, recognizing the specific budgetary constraints of these sectors. These discounts can reach up to 50% off standard rates, making the solution accessible to non-profit structures eager to professionalize their project management.