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Vepaar provides you with a wide range of WhatsApp CRM features that you can use to take your business to the next level. Be it creating customer profiles, sending personalized replies, saving messages, or creating your entire online business page, Vepaar has it all.
At Vepaar, we allow our customers to make use of our elite sales-related features that help you to start selling seamlessly. Now you can manage your inventory, enjoy multiple payment options, and allow your customers to configure checkouts with ease.
We acknowledge your business needs thus bringforth the most remarkable feature WhatsApp has to offer:
Build your customer profile so that we have a record of your details and the conversations we have had in the past.
This feature helps you Sync the WhatsApp chat of any customer or group. You can view these chats or media files from your Vepaar account.
Sales Funnels allow you to filter your leads as per some funnel stages. The feature has proven to be effective in converting your leads to customers.
Manage your customer tickets easily and ensure seamless customer support. Prioritize tickets and update their status effortlessly.
Vepaar store makes everything easy for your online store:
Allow a set of variations on a product while configuring a number of variables at your convenience. Vepaar even facilitates to sell digital products like eBooks, licenses, etc.
Keep track of your products and their stock from anywhere with the most efficient inventory management features.
Now, you can have your custom-made checkout page where you can add new steps and reduce some.
Your customers can have the luxury of choosing from a list of payment gateways from your online shop.
Vepaar is built around a simple idea: WhatsApp is already where a large portion of customer conversations take place, especially for small and medium-sized businesses, so why force those interactions into a separate CRM that nobody uses? The platform integrates a full suite of business management tools directly into WhatsApp Web and the mobile app, via a Chrome extension and native iOS/Android apps, without requiring an official WhatsApp Business API subscription.
The WhatsApp CRM is the core of the product. It allows you to create and enrich customer profiles directly from your WhatsApp conversations, saving contact details, conversation notes, activity history, and tagged media alongside each contact. A sales funnel system allows you to move contacts through custom stages, from initial contact to closed deal, using a drag-and-drop pipeline view. Tags can be applied to contacts, messages, and media files alike, making it easy to segment and retrieve specific conversations or leads without having to search through chat history.
Quick replies let you save and reuse template-based responses for common questions, with personalization variables so each message still feels personalized. Auto-sync automatically captures and stores WhatsApp chats in your Vepaar dashboard without any manual effort, and ticket management provides a streamlined support workflow to track and prioritize customer issues. Reminders and event scheduling can be set directly from a contact's profile, and the platform integrates with Google Calendar on paid plans.
On the e-commerce side, Vepaar includes a no-code online store builder that requires no technical setup. You can list physical and digital products, configure variants and attributes, set multiple shipping locations, and connect payment gateways including PayPal, Stripe, and several regional options. Orders flow directly into WhatsApp, meaning customers can browse a catalog and complete purchases within a familiar messaging environment. The store supports custom domains, multilingual display, and custom checkout fields on the Premium plan.
For teams, Vepaar lets you create staff accounts with role-based permissions so that multiple people can manage conversations and orders from the same dashboard. The platform integrates natively with HubSpot, Salesforce, and Zapier, allowing you to sync WhatsApp contact data and interactions with your existing CRM or automation stack. A WhatsApp link generator and a digital business card (Biz Page) round out the toolkit for lead generation and brand visibility.
Vepaar's pricing is structured around two modules, the CRM and the Store, which can be purchased together as the Vepaar One bundle or separately. All plans include a free tier with no time limit, and the Premium plan is billed annually. No commission is charged on store orders.
| Plan | Price | Key features |
|---|---|---|
| Free | $0 (forever) | Up to 100 contacts, unlimited tags and funnels, quick replies (with Vepaar branding), up to 10 store products, 1 shipping location, WhatsApp Poll, basic dashboard |
| Vepaar One Premium (CRM + Store) | $13 per user per month (billed annually at $160), excluding taxes | Unlimited contacts and products, automatic chat synchronization, ticket management, reminders, event scheduling, bulk import/export, integrations with HubSpot, Salesforce, Zapier, and Google Calendar, staff accounts, WhatsApp broadcasting via API, custom domain, unlimited shipping locations, checkout add-ons, custom fields, removal of branding, personalized onboarding |
| CRM only – Premium | Starting at $6 per user per month (billed annually) | All CRM Premium features without the Store module |
| Store only – Premium | Starting at $7 per user per month (billed annually) | All Store Premium features without the CRM module |
| Enterprise | Custom pricing (contact sales) | Custom solutions for large-scale operations, dedicated consulting |
1️⃣ If you are a freelancer or consultant:
Crisp Chat is a solid option for freelancers who want to centralize customer conversations across multiple channels—including WhatsApp, email, and live chat—without having to manage a separate e-commerce platform. Its free plan is generous, and the interface is intuitive enough to use without any training. For a freelancer whose client communication needs focus primarily on responsiveness and conversation history rather than sales funnels, Crisp handles the core use case well and integrates easily with a personal website or portfolio. NoCRM is another option worth considering for consultants who want to Focus on the sales pipeline without WhatsApp integration. It is built around prospecting and deal tracking, intentionally stripping away the complexity of traditional CRM platforms to keep salespeople focused on actions rather than data entry.
2️⃣ If you're a startup:
HubSpot'sfree CRM remains one of the most comprehensive free options for early-stage teams. It covers contact management, deal pipelines, email sequences, and basic automation, and it scales naturally as the business grows. For startups that haven't adopted WhatsApp as their primary customer channel, HubSpot provides a broader foundation and doesn't require customers to interact through a specific messaging app. The trade-off is that the platform quickly becomes expensive once you need marketing or sales automation features beyond the free tier. Zoho CRM is worth considering for teams that want something more affordable than Salesforce but need more depth than Vepaar’s automation layer offers. It includes workflow rules, lead scoring, and multi-channel communication tools, with pricing that remains affordable throughout a startup’s growth stages.
3️⃣ If you are an SMB or a mid-sized company:
Zoho One is particularly relevant here, bundling over 40 Zoho applications—including CRM, e-commerce, inventory, accounting, and communication tools—under a single per-user subscription. For a small or mid-sized business that needs more than a WhatsApp-centric workflow, Zoho One’s breadth means you rarely need to connect external tools. It’s more complex and takes longer to set up, but the scope of its features makes it hard to beat at a comparable price. For businesses that conduct most of their sales through an online store and use WhatsApp as a secondary channel rather than the primary one, WooCommerce or Shopify handle the e-commerce layer with considerably more depth than Vepaar’s built-in store, including more payment gateway options, advanced shipping rules, and a broader ecosystem of plugins and integrations.
Otherwise, these other software programs may also be a good alternative to Vepaar.
