Hiver Code Promo

Hiver is a customer service and collaboration platform built specifically for teams using Google Workspace. It turns Gmail into a powerful helpdesk, allowing businesses to manage shared inboxes like support@, sales@, and info@ directly from their existing email interface.

Designed for simplicity and efficiency, Hiver integrates seamlessly with Gmail, eliminating the need for external helpdesk software while maintaining a familiar user experience. Whether for customer support, finance, operations, or sales, Hiver enhances team collaboration and improves customer engagement - all from within Gmail.

Here are key features of Hiver:

• Shared Inbox Management:

Manage shared email accounts like support@, sales@, and info@ directly from Gmail.

• Email Assignment:

Assign emails to team members without forwarding or CC’ing.

• Collision Detection:

Prevent duplicate responses by notifying users when someone is already replying.

• Internal Notes:

Leave private comments on emails for internal team collaboration.

• Automation & Workflows:

Automate repetitive tasks, set up rules, and streamline workflows.

• Analytics & Reporting:

Track team performance with real-time analytics and detailed reports.

• SLA & Response Time Tracking:

Ensure timely responses with service level agreements (SLAs) and performance tracking.

• Customer Satisfaction Surveys:

Gather feedback and measure customer satisfaction with built-in surveys.

• Tagging & Categorization:

Organize emails with tags to improve workflow efficiency.

• Multi-Channel Support:

Manage customer interactions across multiple channels, including email and live chat.

• Roles & Permissions:

Control access with role-based permissions for team members.

• Email Templates:

Use pre-designed templates for quicker and more consistent responses.

• Integrations:

Seamlessly connect with third-party apps like Slack, Zapier, and Asana.

• Mobile Access:

Stay connected and manage emails on the go with Hiver’s mobile app.