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april 2024 -
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Zoho Desk
Software information
Zoho Desk
Technical support features :
Manage your conversations with customers across multiple channels (e.g. e-mail, chat, phone, social networks and your website). Deliver the right answers and follow up effortlessly.
Automate repetitive manual actions and manage complex cross-functional service processes. Identify bottlenecks in your processes and define responsibilities on an ongoing basis.
Connect Zoho Desk to the other tools your team uses, and add custom functionality via REST APIs. You can even create your own in-house technical support applications via SDKs. Get started!
Integrate a knowledge base, user community and AI features into your website, SaaS product or mobile app to help your customers find answers fast.
Proactively triage support tickets, analyze customer sentiment and detect anomalies in ticket traffic using Zia, Zoho Desk's AI assistant.
Compatible with all vertical markets and suitable for companies of all sizes :