A powerful, all-in-one customer service tool. One compact solution that will delight your customers and boost your sales.
Live Chat :
Half of online customers prefer live chat to any other communication channel.
- Connect Tidio to all websites and platforms via dedicated plugins, without coding.
- Tidio's live chat widget adapts to your customers' screens, so they can write to you on mobile and tablet.
- Our live chat widget is customizable: you can change its location and color to match the aesthetics of your website.
- You can adjust the positioning of the live chat button in the mobile version of the widget.
Your virtual AI support :
Use one of our 20+ templates or easily create your own chatbot flow to automate 40% of your customer service conversations.
- We offer over 20 chatbot templates that answer questions about ordering, shipping, and discounts.
- If none of our templates fit your needs, you can create your own conversation scenario without coding, in an intuitive visual "drag and drop" editor.
- Let chatbots finish conversations and handle simple tasks to reduce your customer service workload.
Generate more sales :
Prevent 60% of your customers from abandoning their shopping cart by offering them a discount.
- Automatically identify prospects and contact them at the right time.
- Easily collect emails and phone numbers of your visitors.
Respond to all channels from one place :
Connect all your channels to Tidio and respond to your customers in an instant!
- Integrate your live chat, mailbox, Messenger and Instagram into one multi-channel communicator.
- Talk to your customers on all devices: desktop, mobile and tablet.
- Never lose a potential customer because they contacted you on a channel you rarely use.
Empower your customer support team
Customer support automation saves companies an estimated $8 billion annually.
- Respond immediately to the most important requests through views with assigned and unassigned messages.
- Monitor your operators' performance with advanced analytics.
- Answer repetitive questions faster with quick response templates.
