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Millis AI is a cutting-edge platform designed to create intelligent voice agents powered by artificial intelligence. The platform allows businesses to develop and deploy AI-driven voice assistants that can understand and interact with users in natural, conversational language. Millis AI enables companies to build custom voice solutions that enhance customer experiences, streamline workflows, and automate various business processes.
Millis AI solutions are perfect for industries like e-commerce, customer service, healthcare, and finance, providing businesses with the tools to engage with their customers more efficiently through voice-enabled interfaces.
Here are Millis AI key features:
Build intelligent, custom voice agents tailored to your business needs, from customer service assistants to virtual help desks.
Utilize advanced NLP algorithms to allow voice agents to understand and process human language in real-time, ensuring accurate and context-aware interactions.
Seamlessly convert spoken words into text, enabling voice agents to understand and respond to user inputs effectively.
Enable real-time, interactive conversations between users and voice agents for seamless customer engagement.
Create tailored voice agents for specific business tasks such as customer support, virtual assistance, or sales inquiries.
Develop voice agents that support multiple languages, broadening your reach and allowing for international user engagement.
Improve the accuracy and performance of voice agents over time through machine learning algorithms that help them adapt to user behavior and preferences.
Easily integrate voice agents into existing business systems such as CRM platforms, websites, and mobile apps, enhancing the customer experience.
Collect valuable insights from voice interactions, allowing businesses to track performance, measure success, and identify areas for improvement.
Scale the voice agent solution as needed, whether you're managing a small team or handling thousands of customer interactions.
Automate repetitive tasks like scheduling, order processing, or customer queries, freeing up resources and improving overall efficiency.
Ensure privacy and data security by implementing advanced encryption and secure communication protocols for all voice interactions.
Millis AI is a platform for building and deploying AI-powered voice agents with an emphasis on response speed. Its headline metric is a 600ms end-to-end latency, which puts it among the fastest production-ready voice AI solutions currently available. That number represents the time between when a user finishes speaking and when the agent responds, a gap that makes all the difference between an interaction that feels like a real conversation and one that feels mechanical.
The platform is designed to be accessible to both developers and non-technical users. A no-code/low-code agent builder lets you configure a voice agent from a simple prompt in a matter of minutes, describing the agent's role, personality, and objectives in plain language. For teams that need more control, a full API and SDK allow custom implementations across web, mobile, and desktop environments, as well as direct embedding via a call widget.
LLM flexibility is central to how Millis AI is architected. Rather than locking you into a single language model, the platform supports connections to OpenAI's GPT-4o, open-source models such as Mistral and Llama, and custom or proprietary LLMs. A built-in "Choose by Millis" option automatically selects the lowest-latency model available for a given configuration, removing the need to manage this manually.
On the voice side, Millis AI connects to several text-to-speech providers, including ElevenLabs, PlayHT, Cartesia, and Deepgram, each with different trade-offs between voice quality, naturalness, and cost per minute. Teams that want a branded voice experience can also bring their own cloned voice. Speech-to-text transcription handles the input side, with voice activity detection to manage turn-taking cleanly.
Telephony integration allows voice agents to handle inbound and outbound calls across more than 100 countries. You can connect existing phone numbers or provision new ones, configure automated call routing, voicemail handling, and call transfers, making it practical for customer support, sales outreach, appointment booking, and survey collection at scale. Session continuation maintains conversational context across call segments, so interactions don't feel like they restart from scratch.
For data and workflow connectivity, Millis AI supports webhooks and custom functions, letting agents communicate with external APIs in real time during a call. Native integrations include Make.com for automation workflows, Cal.com for appointment scheduling, CRM platforms, and various SaaS tools. Dynamic variables allow you to pass customer-specific data into an agent at runtime, enabling personalization without rebuilding the agent for each use case.
Millis AI uses a fully usage-based pricing model with no monthly subscription tiers. You pay for what you use, billed per minute of voice interaction. The total cost per minute is the sum of four components: the Millis AI platform base rate, the LLM model fee, the text-to-speech provider fee, and the speech-to-text fee. Volume discounts are available for high-usage customers.
| Component | Cost | Notes |
|---|---|---|
| Millis AI base rate | $0.02 / minute | Applies to all usage, regardless of LLM or voice provider chosen |
| LLM – GPT-4o | ~$0.004 / minute | Estimated based on typical token usage per minute of conversation |
| LLM – GPT-3.5 Turbo | ~$0.0004 / minute | Lower cost option for simpler use cases |
| LLM – Meta Llama 3 | ~$0.00018 / minute | Open-source model option; lowest LLM cost available |
| LLM – Custom / Bring Your Own | No charge from Millis AI | You manage costs directly with your LLM provider |
| TTS – ElevenLabs | ~$0.05 / minute | Highest voice quality; volume discounts up to 25% available |
| TTS – OpenAI / Deepgram | ~$0.0075 / minute | Mid-range quality at a fraction of ElevenLabs cost |
| TTS – Cartesia | ~$0.0196 / minute | Good quality/cost balance for production deployments |
| STT (Speech-to-Text) | $0.0043 / minute | Applies only to the portion of the call where the user is speaking |
As a concrete reference point: a 10-minute call using GPT-4o and ElevenLabs TTS costs approximately $0.66 in total, based on the example calculation in Millis AI's official documentation.
1️⃣ If you are a freelancer or consultant:
Vapi is the most direct competitor for independents who want to build and deploy voice agents on a usage-based model. It covers a similar stack (LLM + TTS + STT + telephony) and is widely used in the developer community. The key difference is that Vapi tends to attract slightly more technically inclined users and has a broader ecosystem of community tutorials and third-party integrations. For a consultant building voice agent solutions for clients, Vapi is worth benchmarking directly against Millis AI during a trial period to compare output quality and latency on specific use cases. Goodcall is a simpler alternative for freelancers and very small businesses that need a basic AI phone receptionist without engaging with the underlying infrastructure. It handles inbound calls, answers common questions, and routes or logs calls, all with minimal configuration. It lacks the flexibility and depth of Millis AI but requires almost no setup and targets users who want a solution rather than a platform.
2️⃣ If you are a startup:
Vapi remains relevant here as well, particularly for startup teams with a developer on board who can work with APIs and build custom voice workflows. For startups that need to ship a voice product quickly and want community support and documentation, Vapi's ecosystem may offer a shorter path to production. For startups focused on customer support automation rather than custom voice agent development, Aircall combined with an AI layer offers a different approach: it provides a fully managed cloud call center with integrations across most major CRMs and helpdesk platforms, and AI features are being progressively layered in. It's less flexible as a development platform, but far more turnkey for teams that need to handle inbound call volume without building infrastructure from scratch.
3️⃣ If you are a SMB or mid-sized company:
Dialpad and Freshcaller (part of Freshworks) both provide cloud telephony platforms with AI-powered transcription, call summarization, and automated note-taking built in. Neither gives you the level of conversational agent customization that Millis AI does, but for SMBs whose primary need is managing a team of human agents more efficiently with AI assistance rather than replacing calls with AI agents entirely, these platforms offer a more complete out-of-the-box experience with dedicated support, onboarding, and SLA guarantees. For businesses that want to automate outbound calling at scale, such as lead qualification campaigns or appointment reminders, integrating Millis AI with Make or n8n for orchestration is a capable setup that remains affordable well into mid-market volumes. Both automation platforms are available and provide the trigger and workflow logic needed to manage call lists, route outcomes, and log results without custom code.
Sinon, ces autres logiciels peuvent également être une alternative intéressante à Millis AI.