Process Street
6 mois offerts sur le plan "Startup"
avril 2025 -
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Goodcall
Information sur le logiciel
Goodcall
Goodcall is an AI-powered platform that automates customer and candidate outreach via phone calls. It combines intelligent voice bots with human-like conversation capabilities to improve customer engagement, drive sales, and streamline recruitment efforts. The platform helps businesses save time and improve efficiency by automating key processes in both customer service and recruitment.
Goodcall can handle outbound and inbound calls, qualify leads, schedule appointments, and follow up with prospects or candidates, providing businesses with more control and efficiency in communication.
Here are key features of Goodcall:
GoodCall automates phone conversations with customers, helping businesses to efficiently handle sales, inquiries, and support calls without needing manual intervention.
Automates candidate outreach for recruitment processes, such as interview scheduling, reminders, and follow-up calls, reducing the workload for HR teams.
Automatically qualifies leads by asking relevant questions and scheduling appointments or interviews without requiring a human agent.
Directs calls to the right department or team member based on predefined criteria, ensuring that customers or candidates are connected with the appropriate person every time.
Customizable call scripts and conversations that allow for a personalized experience, making the interaction feel more human-like while maintaining efficiency.
Operates around the clock, ensuring businesses can handle calls at any time, improving accessibility and responsiveness for customers and candidates.
Provides insights into call performance, customer and candidate behavior, and campaign effectiveness, allowing businesses to track results and optimize strategies.
Integrates with existing CRM systems, ensuring that customer and candidate data is automatically updated and tracked during each call, improving accuracy and record-keeping.
Helps businesses save on operational costs by reducing the need for large customer service teams and HR departments, all while increasing scalability and efficiency.
Engages prospects and candidates at various stages of the journey, from initial contact to post-interview follow-up, increasing conversion rates and maintaining engagement.