The best merchants grow through exceptional customer service
Gorgias is the ecommerce helpdesk that turns your customer service into a profit center. Centralize all your support tickets in one place
Centralize all your support tickets in one place :
Have all your customer's data displayed when you're talking to them. Edit orders, modify subscriptions, and refund payments without leaving your helpdesk.
Get the full customer picture :
Have all your customer data displayed when you're talking to them. Edit orders, subscriptions or refund payments from your helpdesk.
Automate repetitive tasks to spend more time where it counts :
From automating the tasks like cutting and pasting commonly asked questions, to fully automating and closing out tickets, your support team will spend less time looking busy, and more time talking to customers.
Turn your customer support into a profit center
Increase conversion rates by turning visitors into shoppers :
Give your visitors a personalized shopping experience—no matter where in the world they are.
Engage with customers before they hit your website :
Respond to customers asking about your products on your ads and posts, increasing your sales and ad effectiveness by the equivalent of a 5% increase in ad-spend.
Unlock sales from support via live chat, text, and social media :
Your customers won’t always be on your website. Track all sales generated by support agents over text messages, social media answers, and live chat conversations on your website.